About Shipping Charges
Sagawa Express Nationwide flat rate shipping: 550 yen (1,100 yen for Okinawa and remote islands)
Free shipping for purchases over 20,000 yen
About shipping date
Orders are usually shipped within 2 business days.
Shipping days are Monday through Saturday (excluding holidays).
About shipping company
Shipment will be made by Sagawa Express.
Okinawa and remote islands will be shipped by sea, and the estimated delivery time is 5-7 days after shipment.
We will inform you of the tracking number by e-mail after the shipping procedure is completed.
If an item cannot be delivered due to an unknown address or long-term absence, you will be charged an additional shipping fee to arrange reshipment.
If you refuse to receive your order, cancel your order after it has been shipped, or send it back to us after the storage period has passed, we will charge you a handling fee of 2,500 yen. (3,000 yen for Okinawa and remote islands). (3,000 yen for Okinawa and remote islands)
Asia: 1,500 yen
North America/Europe/other areas: 2,000 yen
Delivery will be made by DHL.
You can check the shipping cost on the checkout page.
Shipping is free for orders over 3000 yen.
Customs duty is not included. You may be charged upon receipt.
Credit Card Payment
We accept VISA/Master Card/JCB/American Express cards. Only one payment can be made at a time.
Credit card/debit card/bank account are accepted.
PAIDY Next month payment
Payment can be made at Seven-Eleven/Lawson/FamilyMart/Ministop.
Returns and Exchanges
We will be happy to accept returns and exchanges due to image differences. If you wish to return or exchange an item, please contact us within 7 days of receiving the item via email orCONTACT US Please contact us within 7 days of receiving your order.
Sale items, earrings and ear cuffs are not eligible for return or exchange.
Return shipping charges are the responsibility of the customer.
Returns at the convenience of the customer will be subject to a handling fee of 1100 yen.
One time size exchange is free of charge.
If you contact us before shipping, we will accept your cancellation.
If you wish to cancel after shipment, you will be responsible for the shipping fee back to us.
If accessories such as box and drawstring are destroyed
Items with stains/marks of wear
Items that are more than 7 days old from delivery
Items that are not returned within the return period
Wrapping and gift boxes