About returns and exchanges
We do not accept returns or exchanges for products other than defective products. Please note that we cannot accept returns or exchanges for sale items.
Only one size exchange is allowed. The customer is responsible for the return shipping fee when exchanging the size and the shipping fee for sending the exchanged product. In the unlikely event that there is a problem with the product, we will replace it, so please contact us within 7 days from the arrival of the product.
We do not accept changes or cancellations after an order has been placed.
About size exchange
Items purchased from the online store can be exchanged for size within 7 days after the item arrives. Please note that the customer is responsible for the round-trip shipping fee for the exchange.
We cannot accept exchanges in the following cases.
・If more than 7 days have passed since delivery ・If the product is not returned within the deadline ・Items that have been used even once ・Accessories such as boxes and purses are lost or damaged